A few things to get you started with the Zoom video conferencing available through Alleva:
1. You can see your next session on the Portal. The day of the appointment "Launch Meeting" will appear for Zoom Sessions. If you do not have one, our Article, Creating a Portal Account, will help get you set up.
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2. You can also see and launch video sessions from the App. You can only see/join the video session the day of the appointment.
2a. After selecting the video icon you'll be able to see the appointment details and join the call.
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3.If you have not received the email:
3a. First, check the Spam folder.
3b. Second, make sure that staff and facility have the correct email address for you.
*If found in the spam folder, select "Report not Spam" AND "Remove label Spam from this conversation". This will ensure that future emails from Alleva will go to your inbox.
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